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Privacy Policy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used on this Web Site.

Information Collection

If you become a customer of Package Nexus or sign up for our services using our Web Site, we collect and store information that specifically identifies you or your account (“Personally Identifiable Information”). The Personally Identifiable information that may be collected includes: contact data (such as, name, mailing and email address, telephone number, cell phone number), demographic information (such as, ZIP code). We may, in the future, include other optional requests for information from you, to help us to tailor our services by delivering more personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes.

In order to access some services, you will be asked to sign in with a valid e-mail address and password (your “Account”). As part of creating your Account, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. Some services may require added security, and in these cases, you may be asked to create an additional security key. Finally, a unique ID number will be assigned to your Account.

We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our services. We may also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring web site addresses.

How We Use the Information

We may use the information you provide about yourself to fulfill your requests for services and programs offered by us, to respond to your inquiries about our offerings, and to offer you other services, programs and products that we believe may be of interest to you.

If you or your organization purchases our products and services, you may also receive emails, SMS or phone calls directly from us. We sometimes use this information to communicate with you, such as when we make changes to our database, to fulfill a request by you, or to contact you about your account with us.

If you self-register on our web site or if your property or the company you are using has purchased our products and services, you may receive emails, SMS or phone calls directly from us. We sometimes use this information to communicate with you, such as when we make changes to our database, to fulfill a request by you, or to contact you about your account with us.

We sometimes use the non-Personally Identifiable Information that we collect to improve the design and content of our Web Site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze Web Site usage, as well as to offer you services, programs or products.

We may disclose Personally Identifiable Information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law. In addition, we may transfer information about you if we are acquired by or merged with another company.

Confidentiality and Security of Personal Information

Agents and affiliates of Package Nexus who have access to your Personally Identifiable Information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to engage with you for providing our services to you.

We may share your Personally Identifiable Information if disclosure is necessary to (i) comply with a court order or other legal process, (ii) protect our rights and property or that of our licensors, or (iii) enforce our other contractual rights.


As is standard practice on many corporate websites, the Web Site uses “cookies” and other technologies to help us understand which parts of our Web Site are the most popular, where our visitors are going, and how much time they spend there. Cookies, by themselves, do not tell us your e-mail address or other Personally Identifiable Information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the Web Site with Personally Identifiable Information, this information may be linked to the data stored in the cookie. We use cookies and other technologies to study traffic patterns on our Web Site, to make it even more rewarding as well as to study the effectiveness of our customer communications. We also may use cookies to offer you services, programs or products.

As is true of most web sites, we may gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We may use this information, which does not identify individual users, to analyze trends, to administer the Web Site, to track users movements around the Web Site and to gather demographic information about our user base as a whole.

When visiting our Web Site, we may track the referring URL (the web page you left before coming to the Web Site) and the pages, links, and graphics of you visited. This allows us to compile aggregate statistics about usage of our Web Site and allows us to gauge the popularity and effectiveness of specific web pages and any promotional programs we may be running. This information may be gathered globally and is not personally identifiable.

Terms Specifically Applicable to Service Providers

As part of registration, you must set up your Account by providing your data. Some of the information requested in the on-line registration is mandatory.

How You Can Access or Correct Information and CCPA Compliance

For instructions on how you can access the Personally Identifiable Information that this Web Site has collected about you online, or how to correct factual errors in such information, please contact us by visiting the contact page.

To protect your privacy and security, we will take commercially reasonable steps to help verify your identity before granting access or making corrections.

Under the California Consumer Protection Act (“CCPA”), California consumers have the right, among other rights, to request that we delete or correct personal information about the consumer that we have collected as described above in Information We Collect. If you wish to make a request under the CCPA please visit visiting the contact page or call 858-201-3413 and we will work with you to grant your request unless an exception applies. Some exceptions under the CCPA that may apply, but are not limited to, include the need to retain the information to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. For more specific information regarding our CCPA processes please visit our CCPA Privacy Notice.

How to Contact Us

If you have any questions or concerns about this online Privacy Statement or its implementation you may contact us by visiting the contact page.

Changes to this Privacy Statement

Package Nexus reserves the right to modify this Privacy Statement at any time. We will occasionally update this Privacy Statement to reflect changes in our services and customer feedback. When we post changes to this Privacy Statement, we will revise the “last updated” date at the bottom of this statement. It is your responsibility to check periodically for changes.

Why Package Nexus

Package Nexus is the global technology leader and provider of The World's Most Advanced Smart Parcel Lockers for efficient and most simplified package management for multifamily communities, retailers, universities, libraries, corporate offices, groceries, and more. Package Nexus unique and patented technology offers a fix for human errors at the time of package deliveries and pickups. Package Nexus solutions help property, store, and office managers to improve their operations, reduce operating costs, and increase customer satisfaction at the same time. Package Nexus offers its entire suite of solutions globally.