Carrier Training & Support
Delivery carriers are essential partners in the successful operation of your package management system. Proper communication before launch helps ensure accurate deliveries and a better experience for residents.
While carriers may be notified about your package system, those messages do not always reach the drivers serving your property. It is important to communicate directly with delivery personnel and ensure they understand your Package Acceptance Policy.
Early training and clear expectations can significantly improve delivery accuracy and system adoption.
Keys to Success
- Don't assume drivers know how to use the system.
- Start communicating with drivers several weeks before launch.
- Demonstrate how to complete a delivery and scan package labels.
- Provide carrier access codes when required.
- Show drivers the delivery instructions posted at the system.
- Ensure package room shelving is clearly labeled.
- Identify a carrier contact for delivery-related concerns.
- Communicate property expectations and delivery procedures.
Carrier Contact Information
Amazon
Email:
amzl-address-info@amazon.com
Property Staff:
(844) 370-7615
Residents:
(877) 252-2701
Contact Amazon directly and request assistance from a Field Quality Specialist.
FedEx
Phone: (800) 463-3339
Request to speak with the Customer Advocacy Team (CAT) and obtain a case number.
UPS
Domestic:
(800) 742-5877
International:
(866) 782-7892
Contact UPS through your account or phone support and request a case number.
USPS
Phone:
(877) 569-6614
Alternate:
(800) 275-8777
Web Form: Submit Inquiry
Request a callback from your local station manager through the USPS support form.
OnTrac
Email:
webcs@ontrac.com
Phone:
(800) 334-5000
Web Form: Contact OnTrac
Request a support case number for future reference.
LaserShip
Phone: (804) 414-2590
Web Form: Submit Inquiry
Request a case number when contacting support.
HelloFresh
Phone: (646) 846-3663 (Option 5)
Web Form: Contact HelloFresh
Delivery concerns must be reported directly by the package recipient.
GLS Deliveries
Email:
customerservice@gls-us.com
Phone:
(800) 322-5555 (Option 1)
Web Form: Contact GLS
Need Help?
If you're experiencing ongoing carrier issues or need assistance resolving a delivery concern, please submit a Carrier Complaint Form and our support team will be happy to assist.
Package Nexus is the global technology leader and provider of The World's Most Advanced Smart Parcel Lockers for efficient and most simplified package management for multifamily communities, retailers, universities, libraries, corporate offices, groceries, and more. Package Nexus unique and patented technology offers a fix for human errors at the time of package deliveries and pickups. Package Nexus solutions help property, store, and office managers to improve their operations, reduce operating costs, and increase customer satisfaction at the same time. Package Nexus offers its entire suite of solutions globally.